Refund policy

Tanzahost is prepaid: you top up your wallet by card, and we take what you use by the hour. There's no subscription to cancel, so there's nothing to refund for a month you didn't use.

Paid money you haven't spent is yours. Ask for it within 30 days of the top-up, and we refund it to the card that paid, never more than that top-up. After 30 days it stays in your wallet to use.

When you close your account, we refund the unspent paid money from top-ups of the last 30 days the same way.

Refunds take the time your bank takes, usually 5 to 10 working days. Each refund gets a credit note.

• Free credit: sign-up credit, coupons, referral credit and uptime credit.
• Hours already used.
• A domain once it's registered, because the registry has it. If a registration fails, the money comes back to your wallet at once.

If we charged you wrongly, we give it all back, as wallet credit or to your card, whichever you prefer. If we missed our uptime promise, you get wallet credit as the uptime and support policy says.

Write to support@tanzahost.com or open a ticket in your dashboard, from the account's owner. Please write to us before disputing a payment with your bank: a dispute freezes the account until it's settled, and we can usually help faster.