Close your account
Close a Tanzahost account from its Settings. You have 30 days to change your mind, then the account closes and what identifies you is erased.
Updated 17 Oct 20262 min read
To close an account, an owner opens Settings and chooses Close this account. Closing starts 30 days in which you can still change your mind. On the last day, the account closes and what identifies you in it is erased. That can't be undone.
Before you close it
Take what you need with you first. Once the account closes, it can't be opened again.
Your databases: export a copy of each one and download it.
Your code: it's in your own Git repository, or the ZIP you uploaded.
Your files: download what your apps saved, like customers' uploads, from the file manager.
Your receipts and statements: save the ones your accountant needs, from Wallet.
Your domains: if a domain uses our nameservers, move it before the account closes. The DNS tab's Export zone file has all its records, for your new DNS host; then change the domain's nameservers where you bought it.
Close it
Open the account's Settings.
Under Close this account, choose Close this account.
Type the account's name exactly as it appears, to confirm.
Choose Close in 30 days.
You need a login from the last 15 minutes; if yours is older, you're asked to log in again first, and brought back. Only the account's owners can close it.
You get an email with the date it closes.
The 30 days
For 30 days, everything stays as it is. The account's settings say when it closes, and who asked. You can't start anything new in it meanwhile.
Changed your mind? Open Settings and choose Keep my account. It's undone at once, and the account carries on as if nothing happened.
Example: Asha closes an old account
Asha once made a second account, Duka Test, to try things out. She doesn't need it any more. She exports its one database, opens Duka Test's Settings, chooses Close this account, types "Duka Test", and chooses Close in 30 days. The email gives the date. Her main account, with duka, isn't touched: each account closes on its own.
On the day it closes
The account closes, and we erase what identifies people in it:
the account's name;
for each person who belongs to no other open account: their name, email address, phone number, time zone, alerts and notifications, devices, and their login with its passkeys;
the addresses and devices recorded in the account's activity log.
A last email goes to you before your address is erased. The activity log's entries stay, naming nobody, so the history of what happened can still be checked without saying who.
If you belong to another account that stays open, your login stays too, so you can keep using that one.
Questions
If you're closing because something doesn't work, tell us first: we'd like the chance to fix it.